Prices and Payment
Each be provided with the price including VAT. In the basket you can see the total price including all fees, VAT, delivery and payment.
Payment terms are specified in the basket depend on the chosen method of payment.
Return Policy
Your withdrawal (withdrawal period) is valid for 14 days. In your notice to us must be clear that you regret. The cooling-off period starts the day you received the product. You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the goods are damaged or lost because you are careless, you lose the right of withdrawal.
Privacy Policy
When you place your order with us you state your personal data. In connection with your registration and ordering you agree that we store and use your information in our business to fulfill the agreement to you. You have under the Privacy Act the right to obtain the information we have stored about you. If it is incorrect, incomplete or irrelevant, you can request that information be corrected or deleted. Contact us know by e-mail.
What is meant by personal information?
Personal information such as name, email address, address, phone number, goods that you purchased as well as the information that your visit to our site automatically allows.
Deliveries
We pack and ship your order as soon as we can, usually within 1-5 days. Sometimes it may take slightly longer if the goods had time to run out of stock or seasonal peaks. If you have not received your order within 10 days, please contact us.
We ship with PostNord and deliver to the world.
Returns
Returns are at your own expense unless the product is defective or if we have packed the wrong. Returns should be sent as a letter or package. When you use your right, send it back to us.
Repayment Obligation:
We will, if you use your right, pay back what you paid for the item immediately or within 30 days from the date we received the goods or, if it is a service, the message that you changed your mind. You will have to pay the return costs when sending goods back. We always pay back the cost of returning the so-called substitute goods.
See also Consumer Agency and the distance agreement.
Copyright – Copyright
All information on this site is protected under copyright law. Any copying or use of images and text without written permission from Tenaci.se is prohibited by law.
Images and product descriptions
Tenaci.se can not guarantee that the pictures of this shop proving the exact appearance and color, as it may differ depending on the screen and resolution. All pictures should be seen as illustrations. We reserve the right for any errors in product descriptions.
Force majeure
Events such as war, natural disaster, strikes, government decisions, failed deliveries from subcontractors, costly event and similar events outside Tenaci.se control, shall by force majeure, which means that Tenaci.se released from its obligations to fulfill contractual agreements.
